Refund policy

Refund policy

We want you and your dog to be happy with your order. If something isn't right, we'll make it right.

Damaged, defective or wrong item
If your toy arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery through the form on our Contact page. Include your order number and a photo of the problem. We'll send a replacement or refund your order, whichever you prefer.

Order doesn't arrive
If your order hasn't arrived after the delivery window of 11–18 days, contact us and we'll look into it. If we can't get it to you, we'll send a replacement or refund your order in full.

Changed your mind
You can return an unused toy in its original condition within 30 days of delivery. Contact us first, and we'll tell you how to send it back. Return shipping costs are paid by the customer, except when the item arrived damaged, defective or wrong.

Refunds
Approved refunds go back to your original payment method. They usually take 5–10 business days to show up, depending on your bank.

Questions? Reach us anytime through the form on our Contact page.